“The customer is king“
We take this phrase very literally, because in addition to an extensive product range and an upscale level of quality, a company’s commitment to its customers is equally important. We strive to make our customer relationships closer, more direct and more of a partnership. This commitment to the customer is demonstrated every day by every company in the European Distributor Network, and is what sets us apart from most other competitors in the market.
Our employees are experts in their field and always strive to meet the needs of our customers. They provide advice on technical issues, coating problems, choosing the right pre-treatment or coating system. Other on-site services include problem solving regarding application technology or coatings, furnace measurements and continuous system monitoring.
Whether for experienced users of powder coating technology or for newcomers, our training service provides a better understanding of coating technology and processes. During the start-up phase of a new system or upcoming system changeovers, for example, we can familiarize employees with the new features and ensure that optimal operation is guaranteed from day one. If desired, we can also provide on-site training for your experienced employees on the fundamentals, application technology and problem solving of powder coating.
The laboratory service for PPG Envirocron® powder coatings is one of the most extensive in the industry. It includes, for example, a customer inquiry laboratory that handles coating problems that cannot be solved by telephone or on-site. There is also a performance testing laboratory, where a range of standard and customized tests are carried out. The range includes salt spray, impact resistance, cross-cut and UV tests, as well as numerous other tests.
Our consultants can support our customers at every stage of the process and planning — whether they are getting started in powder coating or are looking to expand their system. We help select the technology that is best suited for our customers’ system or their planned application.